FAQ

• Registering and Login
• For Referees
• For Authors   

If you have any questions that cannot be answered by this page, please contact us by e-mail.

Registering and Login

• How do I register for ReSourCe?                  

Complete the registration form available from the "New User?" link on the log in page.    

• Do I use ReSourCe to submit an article or referee for the following journals: Nanoscale, Analytical Methods, New Journal of Chemistry, Polymer Chemistry and Photochemical & Photobiological Sciences?               

If you would like to submit an article to Nanoscale, Analytical Methods, New Journal of Chemistry, Polymer Chemistry or Photochemical & Photobiological Sciences please go to our brand new RSC Manuscript Central System (please see link below).If you have previously submitted a paper to or refereed an article for an RSC journal, please try using your usual username and password. If you're a new user it will only take a few minutes to set up an account. 

• To submit an article or referee for one of the following journals: Nanoscale, Analytical Methods, New Journal of Chemistry, Polymer Chemistry or Photochemical & Photobiological Sciences  - how do I register for RSC Manuscript Central?                  

Only use RSC Manuscript Central system to submit an article for Nanoscale, Analytical Methods, New Journal of Chemistry, Polymer Chemistry or Photochemical & Photobiological Sciences.  If you have previously submitted a paper to or refereed an article for an RSC journal, please continue to use your Resource User ID and Password. If you have a problem with your old password, have forgotten your login details or are unsure as to whether you have an existing account then type your e-mail address into the Forgot Password? field on the RSC Manuscript Central system Login page. If you have an account, you will receive a password by e-mail you will then be able to login to your account immediately. If you do not have an account you can then use the New User? Register Here link to register a new account - it will only take a few minutes to complete the details required you will then be able to access your account immediately.

• Which system do I use for Green Chemistry?

The Green Chemistry trial on Manuscript Central ran from 6^th April to 30^th June 2009.

Papers submitted between these dates will continue to be managed on the trial system, including revised submissions. Any new submissions should be made through ReSourCe.

• What browsers do you support?                  

ReSourCe is optimised for Internet Explorer version 4.0 or greater.  

• Why can't I log in to ReSourCe?                  

If you are unable to log in to ReSourCe, please check the following:

Did you type your password correctly? 

Have you already registered as a user? Sign up for a new account from the log in page. 

Have you forgotten your log in details? Retrieve your login details using the forgotten password link on the log in page. You will need to enter the email address that we have on record for you.       

• What happens if I forget my password or want to change it?                  

Please use the Forgotten Password link on the ReSourCe log in screen. Upon entering your email address, a message containing your personal log in details will be sent to you. Your e-mail address must match the one we have on our records. Please contact us by email if you have any difficulties. You may change your password once you are logged in, using the Change Login Details option. 

• What is your Policy on Data Protection?                  

The Royal Society of Chemistry will use the information you supply for the provision and administration of its activities, products and services. It will treat the information you supply in the strictest confidence. The RSC does not disclose personal details to other organisations or people. Users can choose whether or not they wish to receive information about the activities, products and services of the RSC.  

• Do I need to be an RSC Member to sign up for ReSourCe?                  

No.Signing up to ReSourCe to take advantage of author and referee services is not conditional upon being an RSC Member. Anyone may submit a paper to RSC Journals regardless of RSC membership status. Further details on becoming an RSC member can be found through the Information for Members link in RSC Quicklinks. 

• May I join the RSC through my ReSourCe account?                  

No. Membership of the RSC is achieved through a separate process and is independent of holding a ReSourCe profile. Further details on becoming an RSC member can be found through the Information for Members link in RSC Quicklinks. 

• Do I need cookies enabled on my PC to access ReSourCe?                  

ReSourCe uses session "cookies" to allow you to view your manuscripts and secure personal profile without having to log in for every page. These cookies do not remain on your computer after you have closed your browser session, and we do not collect any personal information about you. For more information about cookies please read the RSC Privacy Policy (available from every page on the site). The About Cookies website explains cookies in more detail. 

For Referees

• How do I become a referee for the RSC?
  Referees are normally invited to join our refereeing panel by invitation from the Editorial Office. If you are interested in being considered, please contact us by email.
• I am unable to download the files for the manuscripts I have been asked to referee. What should I do?
  If you experience problems either downloading files or opening the files in Adobe Acrobat, please contact the Journal Editorial Office by email. They will send you the paper by another method.       

For Authors

• I am an existing RSC Journal author but ReSourCe doesn't recognise me
  Please contact the Journal Editorial Office by email. They will advise you of your correct ReSourCe ID and password. It is also possible that past manuscripts uploaded by e-submissions may not have been correctly linked with your ReSourCe profile. Please inform us if you wish to have any missing manuscripts added to your profile.
• Problems uploading large files? Occasionally users uploading very large files (several MB) have experienced connectivity issues. We recommend that files are compressed (e.g. into ZIP archive) before uploading. If you are still unable to complete the connection, please contact the Editorial Office by email for further advice.
• I received an error message during submission. What does this mean and have you received my paper?
  
  • Firstly, check whether your manuscript appears, marked as "Incomplete Submission" on your My ReSourCe home page. Follow the "Complete Submission" option, which should allow you to finish the task.
  • However, if you experience repeated problems and are unable to continue, please contact the editorial office by email, with the following information: 
    • Quote the unique manuscript number assigned during submission.
    • Include details of any error messages received. 
    • Attach the files you are trying to submit (preferably contained in a zipped/compressed folder).      
    The majority of submissions are completed swiftly, and unimpeded by error. Providing this information will allow us to help you more effectively on the rare occasions that submissions do fail.       
• Can I track manuscripts submitted before ReSourCe was launched (5th Oct 2004)?
  If you wish to have earlier manuscripts added to your ReSourCe profile, contact us by email. Please quote your ReSourCe log in ID and manuscript numbers. These will be added manually within a few days.
• Why can't I see any of my earlier manuscripts in the "Your Previous Manuscripts" page?
  Only manuscripts submitted through ReSourCe appear automatically in your profile. For some regular authors and referees, previous manuscripts from 2000 and 2001 may appear, followed by a gap when our previous manuscript submission system did not fully integrate with the new system. If you wish to have earlier manuscripts added manually to your ReSourCe profile, contact us by email. Please quote your ReSourCe log in ID and the relevant manuscript numbers. These will be added within a few days. 
• What stage is my submitted manuscript?
  Look at the current status of your manuscript on ReSourCe. For an explanation of the current status terms, please check the Glossary (available to logged-in ReSourCe users). The downloadable PDF flowcharts describe the publishing process in more detail. 
• Does RSC Journals accept submissions in Word 2007 format?
  There has been recent publicity about other journals' problems accepting submissions in Microsoft Office 2007's new .docx XML format into their publishing workflows, mainly because the new Equation Tools introduced in Word 2007 are incompatible with certain editing and pagination systems.
  The RSC will accept docx files for publication. If possible, authors should use Equation Editor (the main maths editor in pre-2007 Word, which is still available) to create their maths equations. We can receive files using the new Equation Tools, but our production staff will need to re-key equations in order the process your paper.
  Along with other publishers, we are discussing with Microsoft how best to adopt the new Office 2007 formats.